E-commerce Support Copilot
AI e-commerce support for order questions
Draft order-status, shipping, cancellation, and return replies from order records and approved policies. A free AI customer support skill for e-commerce teams.
Made for
Store owners, support managers, and operations teams
What you bring
- Exported support tickets and customer messages
- Order records, shipment status, and line items
- Approved cancellation, return, and refund policies
What you get back
- Classified tickets and source-backed draft replies
- Required follow-up actions for each order problem
- An exception queue for missing facts or decisions needing approval
Install this skill
npx skills add https://github.com/aidevs-pt/devs-ai-skills --skill ecommerce-support-copilotRun in your project folder and follow the installer prompts for your assistant. Node.js and npx are required.
MIT-licensed. Your AI assistant, model access, or optional integrations may have separate costs.
A concrete starting point.
Use the bundled synthetic example before introducing company data. No account connection or business files are needed for that first trial.
- Install the skill in your assistant.
- Open its bundled example input and supporting files.
- Ask for the named skill, then review its output against the sources.
A request to try
Use ecommerce-support-copilot with the bundled example. Match each ticket to its order and policy, prepare a draft reply, and separate cases needing human approval. Do not send messages or issue refunds.
- Customer message
- Only one of my two items arrived.
- Order evidence
- Check line-item shipment records before replying.
- Next action
- Draft an update; escalate if the second shipment is unknown.
This is an illustration of the work, not a recorded model result or a performance claim.
Where human review matters
Replies remain drafts. Missing tracking details and policy exceptions must be visible; the workflow does not send messages, cancel orders, or authorize refunds.
The repository includes local helper checks. Passing those checks does not validate language quality, your business rules, or a production integration. Python 3.10+ is needed for the helper tools.
Read the skill instructions